Privacy Policy

Disability Support and Tours Queensland is committed to protecting the privacy of all participants, families, and website visitors. This Privacy Policy explains how we collect, use, and safeguard personal information.

1. Information We Collect

We may collect personal information when you:

  • Book tours or support services

  • Register via our website or contact forms

  • Communicate with us by phone, email, or in person

Examples of personal information collected:

  • Name, date of birth, and contact details

  • Health or disability information relevant to participation

  • Payment information (processed securely via Squarespace or payment gateway)

  • Emergency contact details

2. How We Use Your Information

Your information is used to:

  • Provide and manage disability support services and accessible tours

  • Process bookings and payments

  • Ensure your safety and wellbeing during activities

  • Comply with NDIS or other legal requirements

  • Communicate updates, service changes, or promotions (if consent is given)

We never sell or rent your personal information to third parties.

3. Disclosure of Information

Your personal information may be shared only:

  • With staff directly involved in delivering your services or tours

  • With service providers, contractors, or regulators where necessary to provide services safely and legally

  • As required by law, for example, for child protection or reporting obligations

All staff and contractors are required to handle your information confidentially.

4. Storage and Security

  • Personal information is stored securely, including on Squarespace’s secure servers.

  • Access to sensitive data is limited to staff who need it to provide services.

  • We use industry-standard practices to protect information from misuse, interference, loss, unauthorized access, modification, or disclosure.

5. Retention of Information

We keep your personal information only as long as necessary to:

  • Provide services and meet legal obligations

  • Manage business operations

  • Comply with NDIS record-keeping requirements

When information is no longer needed, it is securely deleted or de-identified.

6. Your Rights

You have the right to:

  • Access your personal information

  • Request corrections to ensure accuracy

  • Withdraw consent for certain uses (where applicable)

  • Request deletion of personal information (subject to legal or operational obligations)

To exercise these rights, contact us.

7. Cookies and Website Data

  • Our website may use cookies to improve functionality, analytics, and user experience.

  • No personally identifiable information is collected through cookies without consent.

  • You can manage or disable cookies through your browser settings.

8. Changes to This Privacy Policy

We may update this policy from time to time.

  • The latest version will always be available on our website.

  • Continued use of our services or website constitutes acceptance of any updates.

9. Contact Us

If you have questions about this Privacy Policy, or how your information is handled, please contact:

Disability Support and Tours Queensland
Phone: 0484241694
Email: info@disabilitysupporttoursqld.com
Address: 4870, Cairns